A little help, when you need it.

Account access and troubleshooting

Check your internet connection, close and reopen AeonAI, and make sure you have the latest version from the App Store. When signing in, use the same sign-in method you used to create your account.

If the issue continues, email support with your iPhone model, iOS and AeonAI versions, and a description of what happened. Include the account email or handle when relevant. Never send your password or sign-in codes.

Delete your account

In AeonAI, go to Chat → tap + → Settings → Account → Delete Account. For an Apple-linked account, the app may ask you to confirm your identity with Sign in with Apple. AeonAI may use that fresh authorization to request removal of its Apple authorization before deleting the AeonAI account.

If automatic Apple authorization removal cannot be completed, choose the separate Delete Aeon account only option. This deletes your AeonAI account without claiming Apple authorization was automatically removed. The app provides manual Apple authorization removal guidance for that case.

Deleting AeonAI does not delete your Apple Account and does not automatically cancel an Apple subscription. Manage or cancel billing through Apple separately.

Account deletion immediately removes your normal account and associated account data, subject to limited retention: minimal purchase-ownership records may be kept for up to 24 months after account deletion, and expressly submitted safety reports for up to 90 days after submission. See the AeonAI Privacy Policy for scope and expiry details.

Subscriptions and billing

AeonAI has Free access and one Paid service level. Monthly and Annual are billing options for the same Paid capabilities and allowances. Annual is billed upfront, with allowances operating on monthly allowance windows for both options. See plans & pricing for details.

Subscriptions renew automatically unless canceled through Apple. App Store pricing may vary by storefront. To manage or cancel your subscription on iPhone, open Apple Settings, tap your name, then Subscriptions and select AeonAI. Follow Apple's subscription cancellation guidance to cancel billing.

Clear local chat history

Go to Chat → tap + → Settings → Chat & Privacy → Clear Local Chat History.

This clears local chat history. It does not delete your account, direct messages, or all information held on our servers.

Privacy and data requests

For privacy questions or applicable access, correction, or deletion requests, email privacy@engineailabs.com. You can also contact support for help finding account controls.

Read the AeonAI Privacy Policy for details about information processing and retention.

Share app feedback

Send ideas or report an app issue to support@engineailabs.com. Steps to reproduce an issue and screenshots, with any private information removed, can help us understand your experience.