Your privacy.

Information you provide

Account information may include your email, credentials, handle, persona, preferred name, and account settings. Content you submit may include chat text, direct messages, voice input, support requests, and reports.

Chat, Voice, and OpenAI

AeonAI uses OpenAI for supported AI features. Chat may send submitted text, recent conversation context needed to reply, and saved persona or preferred-name context when you have set it and it is used for the response.

Voice may send submitted audio for transcription, transcript text for generating a response, and generated reply text for spoken replies. Engine AI Labs does not ordinarily keep raw voice recordings on its servers during routine processing.

If you expressly submit a Voice report, the transcript or other content you choose to include may be kept as part of that report. This is separate from ordinary Voice processing.

Server-held information

Routine AI chat processing does not normally create a persistent chat-history record on our servers. Direct messages, contacts, sessions, usage records, and account settings may be stored server-side to operate AeonAI.

Safety reports may include report details, message identifiers, and text or transcripts you deliberately submit through AeonAI's Report features. The retention periods below apply to this submitted report content.

Text or transcripts submitted in a report may themselves contain identifying information, even if an account identifier is removed.

How information is used and shared

We use information to run and secure AeonAI, authenticate accounts, fulfill feature requests, provide support, investigate abuse, and meet legal requirements.

Providers may include email services, Open-Meteo, Google News, YouTube, and Apple Music or iTunes, depending on the feature. Sharing may also support legal compliance, safety, rights protection, abuse investigations, or corporate transactions. Providers must safeguard personal data and use it for our services or legal compliance.

Engine AI Labs does not sell personal data or use it for third-party advertising, cross-app tracking, or cross-site tracking. Website cookies may support essential functions, security, and fraud prevention.

Local chat history and account deletion

To clear local chat history, go to Chat → tap + → Settings → Chat & Privacy → Clear Local Chat History. This is not account deletion and does not delete direct messages or all server-held data.

To delete your account, go to Chat → tap + → Settings → Account → Delete Account. Apple-linked accounts may be asked to confirm their identity with Sign in with Apple. AeonAI may use that fresh Apple authorization to request removal of its Sign in with Apple authorization before deleting the AeonAI account.

If automatic Apple authorization removal cannot be completed, the app provides a separate Delete Aeon account only option. This deletes the AeonAI account without claiming that Apple authorization was automatically removed. The app provides guidance for manually removing AeonAI's Apple authorization in that case.

Deleting your AeonAI account does not delete your Apple Account and does not automatically cancel Apple subscription billing. Manage or cancel your subscription through Apple.

Account deletion immediately removes your normal AeonAI account and associated account data, subject to the limited purchase-ownership records and expressly submitted safety reports described below.

Retention and your choices

After an AeonAI account is deleted, Engine AI Labs may retain a minimal purchase-ownership record for up to 24 months after account deletion to prevent unauthorized or duplicate subscription ownership claims, review legitimate authenticated purchase-recovery requests, and preserve applicable prior allowance use.

This limited record does not preserve the deleted account's password, ordinary Chat history, Messages, Contacts, Voice history, AI consent, normal sessions, or general profile data.

Content you explicitly submit through Report may be retained for up to 90 days after report submission for safety, moderation, and support review. This may include a selected AI response submitted through Chat Report or a Voice report transcript, category, and notes you deliberately submit. Controlled report mailbox copies follow the same retention policy.

Routine Chat or Voice history is not converted into 90-day report retention. Report text may still contain personal information even after its account association has been removed.

At the end of these retention periods, purchase records are no longer eligible for normal ownership or recovery use, and report content is no longer available for normal moderation or support review. Expired primary records are removed through AeonAI's scheduled retention process. Backup copies may persist temporarily under the normal backup lifecycle before aging out.

Use app controls to manage your account and browser settings for non-essential cookies. Contact us about applicable access, correction, and deletion rights, including regional GDPR or CCPA/CPRA rights.

International processing and children

Processing may occur abroad, with measures intended to provide required safeguards. AeonAI is not directed to children under 13 or the minimum age in your jurisdiction. We do not knowingly collect children’s personal information.

Contact and company resources

Privacy: privacy@engineailabs.com.
Support: support@engineailabs.com.
Phone: (505) 369-4222.

This AeonAI policy uses the Engine AI Labs Privacy Policy as its substantive basis. Policies may change over time; the company resource provides its revision date.